Terms and Conditions

PRIVACY POLICY

Customer account information is treated as confidential and is not shared with any outside affiliates or individuals. Aesa respects the privacy of its customers and intends to optimize the aesajewlery.com shopping experience. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. This website is owned and operated by Pallas New York, LLC under the DBA Aesa.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

On occasion, Aesa may email customers to send product and store updates; should customers prefer not to receive these emails, please contact us to request removal at store@aesajewelry.com

SALES TERMS AND CONDITIONS

ALL SALES FINAL
Upfront payment is required for all purchases (including items on back-order or pre-order). Aesa business days are Monday-Friday from 10am-6pm EST, excluding major holidays.
Please be advised that ship times can be up to four weeks, unless otherwise noted, as every piece is finished to order by hand. If you need your order expedited, or by a certain date, please reach out to us before placing your order to confirm that this is possible.

PRODUCT CARE & REPAIRS 

As you know, all of our pieces are custom- made by hand by artisans in NYC and Guadalajara and so each has the mark of the maker’s hand, an attribute we admire and cultivate in the studio. We have done our best to capture this spirit in our photographs but please be aware that each piece, and all stones, are unique and may appear different than that which you see in the photos. Slight variations will always exist between pieces; this is their beauty and joy! 

Sometimes things go awry! If your item somehow arrives damaged, please email us immediately with photographs and a clear description of the problem. This needs to be done within 7 days of delivery in order for us to process it.

Aesa will repair items purchased through aesajewelry.com at no charge for up to 1 year following purchase (under all reasonable circumstances). Aesa reserves the right to determine what constitutes reasonable repairs. For purchases older than 1 year, repairs will be subject to a fee assessed on a case-by-case basis. We will always do our best to repair your Aesa piece. Please contact us at store@aesajewelry.com with specific repair requests to determine whether the repair can be accommodated and the associated charge. All associated shipping charges are the responsibility of the customer.

As a result of the handmade nature of the items, all pieces should be handled with care. For bronze and silver, please expect some natural tarnishing over time with wear. To reduce the effect of wear, gently wipe jewelry with a soft polishing cloth and store in a safe place. Protect jewelry from abrasive surfaces and harsh chemicals, do not wear when swimming or showering and please be mindful of wearing make-up near jewelry.

We are here to help! Email us with any questions you have!
This page is subject to change; please check back regularly.

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